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Envelope-to: reservations@brindhavanresidency.com
Delivery-date: Sun, 21 May 2023 18:37:51 +0530
Date: Sun, 21 May 2023 13:05:48 +0000 (UTC)
From: Raja Ramaswamy <rrjs_1987@yahoo.com>
To: 
	"reservations@brindhavanresidency.com" <reservations@brindhavanresidency.com>
Message-ID: <1732533081.271227.1684674348872@mail.yahoo.com>
Subject: Feedback from Customer/Suggestions
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References: <1732533081.271227.1684674348872.ref@mail.yahoo.com>
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Hi SirNamaste;=C2=A0
I had the opportunity to stay at YOUR hotel for a DAY , 13 May 23 evening t=
o 14 May Noon; Room 302; While Room and living area, Wash room are quite ne=
at and pleasing, we have a few points as suggestion;1. Kindly provide MINER=
AL WATER of BRAND OF REPUTE like, BISLERI, AQUA FINA, KINLEY etc;, less pop=
ular brands make us buy from outside; as you know, NO shops nearby;=C2=A02.=
 Atached Restaurant was the ONLY factor for us to choose your HOTEL as we h=
ave been staying near BUS STAND for the past TEN YEARS, every year; In fact=
, I cancelled my booking at Hotel Subbulakshmi because they do not have an =
attached RESTAURANT. BUT, your restaurant needs to scale up some what on FO=
OD CHOICE especially for LUNCH; I agree, you have limitation as number of G=
UESTS are limited; but, you can improve by checking with GUESTS if they wil=
l take LUNCH at your place3. Coffee/Tea served is NOT HOT AT ALL; it is jus=
t warm; also, USED CUTLERY from rooms is to be emptied/removed asap; in my =
case, morning tea cups stayed put at the entrance/door till afternoon 3 pm.=
 when we vacated; Clearly, staffing issue; delayed cleaning of TEA CUPS is =
a health hazard, Sir4. You can think of complimentary pick up from Station/=
Bus stand , even for a nominal charge; it will enhance customer comfortIf t=
hese are worthy, pls evaluate; else, pls ignore; tks,=C2=A0
5. Another inadvertence by your Security Staff;=C2=A0 while our cab was wai=
ting,=C2=A0 by mistake another customer's luggage was loaded into our Cab's=
 dickey;=C2=A0 =C2=A0After we left, in about 15minutes, Hotel staff called =
us and we had to wait at the OUTER area for about 20 minutes for your staff=
 to come and take back the luggages;=C2=A0 result, our schedule delayed;=C2=
=A0 we had to visit a TEMPLE at TONDI, return and reach MADURAI airport for=
 a flight at 7 pm;
Kindly advise your Security to check and recheck before loading luggages in=
to cabs to avoid confusion;=C2=A0 this is not a complaint; just a request t=
o be careful;=C2=A0 our driver too should have been careful;=C2=A0=C2=A0


Rgds Raja


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<html><head></head><body><div class=3D"yahoo-style-wrap" style=3D"font-fami=
ly:verdana, helvetica, sans-serif;font-size:10px;"><div dir=3D"ltr" data-se=
tdir=3D"false"><div><span style=3D"color: rgb(94, 94, 94); font-family: Rob=
oto, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 1=
8px;">Hi Sir</span></div><div><span style=3D"color: rgb(94, 94, 94); font-f=
amily: Roboto, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; fo=
nt-size: 18px;">Namaste;&nbsp;</span></div><div><span style=3D"color: rgb(9=
4, 94, 94); font-family: Roboto, &quot;Helvetica Neue&quot;, Helvetica, Ari=
al, sans-serif; font-size: 18px;"><br></span></div><div><span style=3D"colo=
r: rgb(94, 94, 94); font-family: Roboto, &quot;Helvetica Neue&quot;, Helvet=
ica, Arial, sans-serif; font-size: 18px;">I had the opportunity to stay at =
YOUR hotel for a DAY , 13 May 23 evening to 14 May Noon; Room 302; While Ro=
om and living area, Wash room are quite neat and pleasing, we have a few po=
ints as suggestion;</span></div><div><span style=3D"color: rgb(94, 94, 94);=
 font-family: Roboto, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-se=
rif; font-size: 18px;">1. Kindly provide MINERAL WATER of BRAND OF REPUTE l=
ike, BISLERI, AQUA FINA, KINLEY etc;, less popular brands make us buy from =
outside; as you know, NO shops nearby;&nbsp;</span></div><div><span style=
=3D"color: rgb(94, 94, 94); font-family: Roboto, &quot;Helvetica Neue&quot;=
, Helvetica, Arial, sans-serif; font-size: 18px;">2. Atached Restaurant was=
 the ONLY factor for us to choose your HOTEL as we have been staying near B=
US STAND for the past TEN YEARS, every year; In fact, I cancelled my bookin=
g at Hotel Subbulakshmi because they do not have an attached RESTAURANT. BU=
T, your restaurant needs to scale up some what on FOOD CHOICE especially fo=
r LUNCH; I agree, you have limitation as number of GUESTS are limited; but,=
 you can improve by checking with GUESTS if they will take LUNCH at your pl=
ace</span></div><div><span style=3D"color: rgb(94, 94, 94); font-family: Ro=
boto, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: =
18px;">3. Coffee/Tea served is NOT HOT AT ALL; it is just warm; also, USED =
CUTLERY from rooms is to be emptied/removed asap; in my case, morning tea c=
ups stayed put at the entrance/door till afternoon 3 pm. when we vacated; C=
learly, staffing issue; delayed cleaning of TEA CUPS is a health hazard, Si=
r</span></div><div><span style=3D"color: rgb(94, 94, 94); font-family: Robo=
to, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 18=
px;">4. You can think of complimentary pick up from Station/Bus stand , eve=
n for a nominal charge; it will enhance customer comfortIf these are worthy=
, pls evaluate; else, pls ignore; tks,&nbsp;</span></div><div><span style=
=3D"color: rgb(94, 94, 94); font-family: Roboto, &quot;Helvetica Neue&quot;=
, Helvetica, Arial, sans-serif; font-size: 18px;"><br></span></div><div dir=
=3D"ltr" data-setdir=3D"false"><span style=3D"color: rgb(94, 94, 94); font-=
family: Roboto, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; f=
ont-size: 18px;">5. Another inadvertence by your Security Staff;&nbsp; whil=
e our cab was waiting,&nbsp; by mistake another customer's luggage was load=
ed into our Cab's dickey;&nbsp; &nbsp;After we left, in about 15minutes, Ho=
tel staff called us and we had to wait at the OUTER area for about 20 minut=
es for your staff to come and take back the luggages;&nbsp; result, our sch=
edule delayed;&nbsp; we had to visit a TEMPLE at TONDI, return and reach MA=
DURAI airport for a flight at 7 pm;</span></div><div dir=3D"ltr" data-setdi=
r=3D"false"><span style=3D"color: rgb(94, 94, 94); font-family: Roboto, &qu=
ot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 18px;"><b=
r></span></div><div dir=3D"ltr" data-setdir=3D"false"><span style=3D"color:=
 rgb(94, 94, 94); font-family: Roboto, &quot;Helvetica Neue&quot;, Helvetic=
a, Arial, sans-serif; font-size: 18px;">Kindly advise your Security to chec=
k and recheck before loading luggages into cabs to avoid confusion;&nbsp; t=
his is not a complaint; just a request to be careful;&nbsp; our driver too =
should have been careful;&nbsp;&nbsp;</span></div><div dir=3D"ltr" data-set=
dir=3D"false"><span style=3D"color: rgb(94, 94, 94); font-family: Roboto, &=
quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 18px;">=
<br></span></div><div dir=3D"ltr" data-setdir=3D"false"><br></div><div><spa=
n style=3D"color: rgb(94, 94, 94); font-family: Roboto, &quot;Helvetica Neu=
e&quot;, Helvetica, Arial, sans-serif; font-size: 18px;"><br></span></div><=
div><span style=3D"color: rgb(94, 94, 94); font-family: Roboto, &quot;Helve=
tica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 18px;">Rgds Raja<=
/span><div><span style=3D"color: rgb(94, 94, 94); font-family: Roboto, &quo=
t;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 18px;"><br=
></span></div></div><br></div></div></body></html>
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